Privacy policy

Our data protection officer: datenschutzbeauftragter@com-four.de

The European Commission offers an online dispute resolution platform, which you can find here: https://ec.europa.eu/consumers/odr/

You can find the contact details of the official dispute resolution bodies under this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

Cancellation policy and sample cancellation form for consumers

The right of withdrawal expires prematurely for distance contracts

  • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
  • for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The cancellation period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must contact us,

COM-FOUR Vertriebs GmbH
Gewerbeallee 15-18
18107 Lichtenhagen/Elmenhorst – OT Elmenhorst

Email: ebay@com-four.de
Fax: 0381-448 999 29
Telephone: 0381-448 999 13

Managing Directors: Jens Kanitz, Robert Schlesinger

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within thirty days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than thirty days from the day on which you notify us that you have canceled this contract. This deadline is met if you send the goods before the expiry of the thirty-day period.

We will bear the cost of returning the goods. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

End of the cancellation policy

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To:
COM-FOUR Vertriebs GmbH
Gewerbeallee 15-18
18107 Lichtenhagen/Elmenhorst – OT Elmenhorst
Email: ebay@com-four.de
Fax: 0381-448 999 29

  • I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )
  • Ordered on ( )/received on ( ):
  • Name of consumer(s):
  • Address of the consumer(s):
  • Signature of the consumer(s) (only for notification on paper):
  • Date:

(*) Delete as appropriate.

The European Commission offers an online dispute resolution platform, which you can find here: ec.europa.eu/consumers/odr/

You can find the contact details of the official dispute resolution bodies under this link: webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

Privacy Policy

I. The concept of personal data and other important terms

Provisions on what the term “personal data” means and what other terms important for the following data protection information mean can be found in Art. 4 GDPR (General Data Protection Regulation).

II. Name and contact details of the controller; contact details of the data protection officer

The name and contact details of the controller (and, if a data protection officer has been appointed, the contact details of the data protection officer) can be found in our provider identification / our imprint.

III. Purposes of processing your personal data; legal basis for processing

  1. In order to carry out pre-contractual measures based on your request, your personal data will be processed on the basis of Article 6 (1) (b) GDPR.
  2. For the performance of a contract to which you are a party, your personal data will be processed on the basis of Article 6 (1) (b) GDPR.

IV. Transfer of your personal data to third parties; categories of recipients of your personal data

Detailed information on the transmission of your personal data to third parties for the individual processing purposes can be found in the corresponding additional information within this data protection declaration.

As part of the shipping process, we transmit your data (name, address, email address and/or mobile phone number, if applicable, as well as other shipment-related data) to our shipping partner DPD Deutschland GmbH on the basis of Article 6(1f) of the EU General Data Protection Regulation. You can object to the transmission of additional information such as email address or mobile phone number at any time by contacting us at info@com-four.de or 038144899900, or directly by contacting DPD at widerspruch_predictbenachrichtigung@dpd.de, or via a link in each parcel information.

V. Scope of processing of your personal data for the individual processing purposes

  1. Processing of inquiries

If you contact us with an inquiry or concern, we will process the personal data and information/documents you provide. Regardless of how you submit your inquiry or concern, this may include:

Date and time of contact
Name data
Contact details
Data on enquiry/concern
Information/documents provided

Your personal data will be processed on the basis of Article 6 (1) (b) GDPR to carry out pre-contractual measures or on the basis of Article 6 (1) (b) GDPR for the performance of a contract to which you are a party

If you use the Amazon “Contact Seller” function, you will receive the following notice before submitting your request:

„Important note: When you submit this form, Amazon will replace your email address with one provided by Amazon to protect your identity and forward the message on your behalf. To prevent possible fraud, Amazon uses filtering techniques. Messages that do not pass this filter will not be forwarded. Amazon keeps copies of all emails sent and received through this service, including the message you enter below. Amazon will use these copies, in particular, to resolve submitted AZ Guarantee claims. For more information, see the amazon.de privacy policy. By clicking „Send email,“ you agree to this practice. No further consent is required.

Using this form, amazon.de customers can ask questions to sellers who offer their products through our sales platform (Amazon Marketplace). Only product- and subject-related messages may be sent to sellers.

You can revoke your consent at any time and without giving reasons, with effect for the future. The legality of the processing carried out up to the time of revocation remains unaffected.

To the extent necessary to process your inquiry/request, we will transmit your personal data to third parties within the framework of the legal requirements.

Your personal data will be deleted once your inquiry/concern has been resolved, unless we are permitted to continue processing the data for another purpose within the framework of the legal requirements and in accordance with the information in this privacy policy.

  1. Fulfillment of contracts

If you provide us with personal data for the purpose of concluding a contract, we will process the data you provide for the purpose of executing the contract. Your personal data will be processed on the basis of Article 6 (1) (b) GDPR for the performance of a contract to which you are a party.

To the extent necessary to fulfill the contract with you, we will transfer your personal data to third parties within the framework of legal requirements. This transfer takes place to the service providers involved in the contract processing. These are the providers of the processing tools we use. These are also the companies commissioned with transport. Furthermore, these are the payment service providers commissioned with payment matters.

Your personal data will be deleted after the tax and commercial retention periods of 6 or 10 years have expired, unless we are permitted to continue processing the data for another purpose within the framework of the legal requirements and in accordance with the information in this privacy policy.

VI. Period for which your personal data will be stored or criteria for determining this period

Your personal data will be deleted unless we are permitted to continue processing the data for another purpose within the framework of the legal requirements and in accordance with the information in this privacy policy.

VII. Your rights

  1. overview

You have the following rights:

the right to information pursuant to Article 15 GDPR,

the right to rectification pursuant to Article 16 GDPR,

the right to erasure under Article 17 GDPR,

the right to restriction of processing pursuant to Article 18 GDPR,

the right to data portability under Article 20 GDPR

the right to revoke consent given at any time in accordance with Art. 7 (3) GDPR,

the right to object to processing pursuant to Article 21 GDPR, about which we will inform you separately below, and the right to lodge a complaint with the supervisory authority pursuant to Article 77 GDPR, about which we will inform you separately below.

  1. Your right to object to processing

The processing of personal data is permissible if the processing is necessary to protect the legitimate interests of the controller or a third party, unless the interests or fundamental rights and freedoms of the data subject which require protection of personal data prevail, in particular if the data subject is a child, Article 6 (1) (f) GDPR.

You as the data subject have the right to object at any time to the processing of personal data concerning you which is based on Article 6 (1) (f) GDPR, for reasons related to your particular situation; this also applies to profiling based on these provisions.

If you exercise your right of objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms as a data subject, or the processing serves to assert, exercise or defend legal claims.

If we process your personal data for direct marketing purposes, you as the data subject have the right to object at any time to the processing of personal data concerning you for such marketing purposes; this also applies to profiling insofar as it is related to such direct marketing. If you as the data subject object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

  1. Your right to lodge a complaint with the supervisory authority

As a data subject, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, without prejudice to any other administrative or judicial remedy, if you consider that the processing of personal data concerning you infringes the provisions of the GDPR.

VIII. Information on the basis for providing your personal data

If you wish to enter into a contract with us or contact us with an inquiry, the provision of your personal data is necessary to conclude a contract or process your inquiry. You are not obligated to provide your personal data. However, failure to provide your personal data would result in us not entering into a contract with you or processing your inquiry.